Home Service Hacks
Home Service Hacks is the podcast where innovation meets the home service industry. Join host Bill Brown, a former Inc. 5000 HVAC company owner with 25 years of industry experience and a background in computer programming, as we explore the cutting-edge tools, technologies, and strategies transforming how contractors do business. Each episode features candid conversations with forward-thinking contractors and software founders who are revolutionizing the industry. Drawing from his unique perspective as both a successful contractor and tech enthusiast, Bill uncovers how AI, automation, and smart solutions are helping service professionals save time, reduce costs, and deliver exceptional customer experiences. Whether you’re looking to streamline operations, boost profitability, or stay ahead of industry trends, Home Service Hacks delivers actionable insights you can implement today. From ServiceTitan optimization to emerging tech integrations, we unpack the innovations that give modern contractors their competitive edge. Subscribe now to join thousands of service professionals in the ServiceTitan Hacks community who are working smarter, not harder.
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Episodes
Monday Jun 09, 2025
Monday Jun 09, 2025
In this exciting episode of Home Service Hacks, host Bill Brown dives deep into the world of AI in the home services industry. Joined by Ben Brimacombe from Free2Grow, they explore how AI voice technology is reshaping the contractor landscape by booking jobs, ensuring no calls are missed, and questioning the future role of traditional CSRs.
The conversation uncovers the origins of Free2Grow and the passion-driven decision to focus on home services, highlighting the critical nature of every customer call. Discover how AI voice works seamlessly with CRMs to deliver intelligent, human-like interactions, and the potential this technology has to elevate customer service standards.
Listen in as Bill and Ben stress-test AI with live demo calls, showcase its sophisticated decision-making capabilities, and discuss its impact on customer relations. With insights into upcoming features, industry partnerships, and the AI's adaptability, this episode is a must-listen for anyone in the trades looking to embrace the future of service.
Learn more about Volca.AI here 👉 sthacks.cc/free-2-grow
Monday Jun 02, 2025
Monday Jun 02, 2025
Join Bill Brown on the Home Service Hacks podcast as he delves into the innovative solutions offered by Wink Toolbox. In this episode, Timothy Wood from Wink shares how their cutting-edge OCR technology and seamless integration with ServiceTitan are transforming the way contractors manage operations, from automated data entry to dynamic reporting and accounting integration.
Discover how Wink is helping contractors enhance efficiency and accuracy by automating tedious processes like invoice management, job costing, and custom reporting. Learn about the real impact of reducing manual data entry and improving pricing accuracy on profitability and trust within teams.
With insights into future AI capabilities and personalized coaching, Wink aims to eliminate operational pain points and elevate contractors to scale their businesses effortlessly. Tune in for an enlightening conversation on marrying technology with home services for unparalleled success.
Learn more about Wink Toolbox:👉 sthacks.cc/wink
Or, book a demo here: 👉 sthacks.cc/wink-demo
Tuesday May 20, 2025
Tuesday May 20, 2025
What if your referral program could run completely in the background — no follow-ups, no manual tracking, no chasing down payouts?
In this episode of Home Service Hacks, I sit down with Brendan Kazanjian, co-founder of Volca AI, to talk about how his team is revolutionizing referrals for contractors. We dive into:
Why most referral programs fail
How Volca simplifies and automates referrals using a single phone number
Real-world results from contractors using Volca
Why in-person onboarding still matters in a tech-first world
The future of AI in home services — and who’s building tools that actually help contractors
Whether you're buried in manual processes or looking for ways to grow smarter, this conversation is full of practical insight and real innovation.
Volca isn’t just another tool — it’s a game-changer for generating leads and building loyalty.
Learn more about Volca.AI here 👉 sthacks.cc/volca